В Финляндии предупредили об опасном шаге ЕС против России09:28
When I was talking about the power of smell on the radio, Speth, a Welsh speaker from Manchester, got in touch to say that in Welsh you can hear a smell as well as smell it. At first this sounded charming, if far-fetched. But the more I thought about it, the more sense it made. While I can’t – in English, anyway – exactly hear the smell of that Black Country bike shop in 1977, I can smell, hear and see it very clearly. I can feel it too. I can feel the shop man’s grip as he lifts me into the saddle. And I can hear him saying to my grandad: “Blimey, he’s a lump, isn’t he?” Ever sensitive about my weight, that was a sour note. But I’ll let it pass, because all I can feel, then and now, is the general joy.
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从顾客视角来看，他们的核心预期很简单：安全、放心、真实透明以及被尊重。很多旺店最大的差评往往是“排队太久且无服务”——同样是排队，海底捞会提供小吃、饮用水，而有些门店让客人在寒风中苦等，自然会引发不满。
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Together they grew the business, which provides analysis and services for company boards, and today it employs 200 staff and has big big name clients, including Nationwide, Rolls-Royce and Reckitt.